USA AND CANADA RETURN POLICY:

1. CATALOG ITEMS: Pages that display this symbol are covered by our UNCONDITIONAL, NO-RISK GUARANTEE. Your satisfaction is guaranteed! If you're not happy with any item ordered from our Business Printing Catalog at any time, for any reason - we'll replace it or refund your money.
   No Exceptions. No hassles. Ever!

2. All other printed orders cannot be returned for credit. However, products that contain manufacturing errors or defects will be replaced at no additional charge. If after a custom order has been delivered, should a content error exist, the order is not subject to return or credit if the customer approved a proof copy prior to production.
   

3. ORDER ERRORS:

   1. An order error is defined as the delivery of a product that does not match the item noted on the Shopping Cart Order. It does not include the delivery of the same item, but in different packaging. Example: Delivery of 2 packages of 250 instead of 1 package of 500.
       

   2. Should the order be incomplete, Lowers Industries will ship the remainder of the order at no additional cost as soon as inventory is available.
       

   3. Should Lowers Industries deliver a product that was not on your order, we will issue a Pick-UP and the item(s) will be replaced, credited or refunded subject to the return of the order at our expense.
       

   4. An order Error is NOT when the product you ordered is the same as the product Lowers Industries delivered but you found that it is not suitable for your purpose,
       

4. Products sold as "blank" will be accepted for return within 30 days of the shipping date.
    

5. RETURNED ITEMS:

   1. Packages must be un-opened and received in re-sellable condition.

   2. CUSTOM MANUFACTURED PRODUCTS ARE NOT RETURNABLE.

   3. Return will be subject to a 10% restocking charge.

   4. Freight not refundable.
      

6. Computer printer and/or copy machine feeding problems are not a warranty issue.
   

7. Claims for defective items are processed upon the return of the merchandise. With the number of computer printers and copy machines, feeding problems are not a warranty issue. After examination, if the merchandise is found to have manufacturing defects, a full credit will be issued. If manufacturing defects are not found, there would be two possible options.

   1. If the merchandise is in re-sellable condition, item number FIVE (5) will be used to determine the credit due.

   2. If the merchandise is not in re-sellable condition, full, or even partial credit may not be possible. We would contact you immediately.
      

8. Some of our web pages have color photos of the product. The color you see on your monitor, may not match the actual product color.
   

9. An order acknowledgement is automatically sent to the email address you entered when you placed your order. PLEASE CHECK YOUR ORDER CAREFULLY! Should there be a problem, you must call: 1-800-965-1452 immediately.
    

10. We will ship your order as requested, however, orders do not necessarily ship the same day that they are placed, and are subject to inventory on hand. We do not warranty delivery time.
     

11. Return Shipping: Please follow the instructions on the Return Authorization. PLEASE NOTE: If the return is the result of an error on our part, we will issue a pickup at no charge. However, if the return is not the result of an error on our part, please follow the instructions on the Return Authorization request. We suggest that you insure the return at full value.
     

12. WARRANTY: For full warranty information, CLICK HERE

    1. Warranties, if any, are provided by the Manufacturer of the product. Lowers Industries' only obligation and the customer's only remedy is for Lowers Industries to assist with the documentation of any warranty claim. Should the customer require a replacement, it will be invoiced at the replacements current list price plus freight. Should the Manufacturer certify that the product was defected and issue credit to Lowers Industries, the customer will then have the option to receive a credit, replacement or refund. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
        

13. NO RETURNS WILL BE ACCEPTED WITHOUT OUR PRIOR WRITTEN RETURN AUTHORIZATION. To request a Return Authorization - CLICK HERE.
     

14. CHANGES TO 3-C ABOVE IF DELIVERY IS NOT WITHIN CANADA OR THE USA

    1. Should Lowers Industries deliver a product that was not on your order, you will need to return the item(s) following the instructions covered in the RETURN AUTHORIZATION. We will replace, credit or refund subject to the return of the order including the return expense.