• ALL SALES INSIDE OF UNITED STATES AND CANADA:
  • Full payment due at the time of the order. NO COD'S. 
    • CREDIT CARDS: For sales within the United States and Canada, we accept VISA, MasterCard, Discover and American Express credit cards. All are subject to the terms and conditions noted in the Card Holders and Merchants agreements. The order amount is processed the same day as the order is received.
    • IMPORTANT: DISPUTES FILED WITH CREDIT CARD COMPANIES BECAUSE YOU DID NOT REMEMBER PLACING AN ORDER WITH LOWERS INDUSTRIES ARE EXPENSIVE FOR US AND THE CREDIT CARD COMPANIES TO PROCESS. ALWAYS CONTACT US FIRST. 
    • PayPal: PayPal payment processing of VISA, MasterCard, Discover, American Express, and eCheck for amounts less than $500 US is available for the following list of approved countries - SEE LIST - United States Argentina Australia Barbados Belgium Bermuda Brazil British Virgin Islands Canada Cayman Islands Chile Costa Rica Denmark Dominican Republic Falkland Islands Finland France French Guiana French Polynesia Germany Gibraltar Greece Greenland Guatemala Hong Kong Hungary Iceland Ireland Israel Italy Jamaica Japan Kyrgyzstan Luxembourg Malaysia Mexico Netherlands Netherlands Antilles New Caledonia New Zealand Norway Panama Philippines Portugal Saint Vincent and the Grenadines Singapore Spain Sri Lanka Sweden Switzerland Taiwan Thailand United Kingdom Vatican City State .
      With an eCheck Payment, your payment is not posted until the check has cleared and has been noted as being received into our PayPal Account.
      For more information on setting up a PayPal account - CLICK HERE.
    • CHECKS: Personal and Business checks are accepted for sales within the United States, but may delay the processing of your order for 5 to 7 business days.  
      • RETURNED CHECKS ARE SUBJECT TO A $25 SERVICE CHARGE.
      • ADDITIONAL FEES AND CHARGES MAY ALSO APPLY.
        
• ALL SALES OUTSIDE OF UNITED STATES AND CANADA:  
  • Contact us at Sales@Lowers.com so we can provide you with shipping options. Full payment due at the time of the order. NO COD'S. 
    • For orders Under $501.00: PayPal payment processing of VISA, MasterCard, Discover, American Express, and eCheck for amounts less than $500 US is available for the following list of approved countries - SEE LIST - United States Argentina Australia Barbados Belgium Bermuda Brazil British Virgin Islands Canada Cayman Islands Chile Costa Rica Denmark Dominican Republic Falkland Islands Finland France French Guiana French Polynesia Germany Gibraltar Greece Greenland Guatemala Hong Kong Hungary Iceland Ireland Israel Italy Jamaica Japan Kyrgyzstan Luxembourg Malaysia Mexico Netherlands Netherlands Antilles New Caledonia New Zealand Norway Panama Philippines Portugal Saint Vincent and the Grenadines Singapore Spain Sri Lanka Sweden Switzerland Taiwan Thailand United Kingdom Vatican City State .
      With an eCheck Payment, your payment is not posted until the check has cleared and has been noted as being received into our PayPal Account.
    • For Orders Over $500.00: Payments must be made by Bank Wire Transfer.
       
• BACKORDERS: You will be notified of any backorder. Call the contact phone number found at the bottom of every web page should you wish to cancel.

SHIPPING:

• STANDARD SHIPPING:
  • We will ship your order as requested, however, orders do not necessarily ship the same day that they are placed, and are subject to inventory on hand.
  • If you note in the comment section during checkout that you need your order on a specified date, will contact you if we view a problem, however, we do not warranty delivery time.
  • We may change the requested shipping method at no additional charge if we can deliver your order faster and/or safer.
     
• BACKORDERS AND/OR PARTIAL AMOUNTS SHIPPED:
  • Should an item or items on your order be backordered, or should we ship part of the total amount of any single item, there will not be any additional shipping charged.
    
• FREE SHIPPING:
  • Free UPS Ground Shipping is available for orders shipped to an address within the continental United States.
     
• SHIPPING - DAMAGE CLAIM:
  • Once your order has been placed into the hands of any carrier, (UPS, FedEx, USPS) any damage claim is between you and the carrier. However, we will be happy to help with that claim. Please call our customer service number found at the bottom of every web page or or CLICK HERE to fill out our Order Problem form.

CURRENCY: All funds listed are in U.S. dollars.

GIFT CARDS: When available, are available only when full payment is received at the time of the order or prior to shipping. Should the product purchased be returned for credit, the value of the gift card will be deducted from the credit amount.

CREDITS / REFUNDS / CANCELLATIONS:

• For returns within 30 days: Credit amounts of $4.99 or less will be by store credit which can be used on the next order. Credit amounts of $5.00 or more will be refunded by in the same method as the original payment. If your payment method was by Credit Card, and since credit card payment information taken during the payment process is done securely, we will need to contact you to get the CC# you wish the credit to be applied to.
  • 25% restocking fee. There is no restocking fee for the return if Lowers Industries shipped the wrong item.
    
• For returns after 30 days: Most orders can not be returned after 30 days from the date of purchase. However, should we issue a Return Authorization, only a store credit will be issued.
  • 25% restocking fee.
     
• For Cancellations when payment was made using:
  • Credit Cards - a 3% charge will be deducted to cover the original cost of the credit card processing.
  • PayPal - a 3% change will be deducted to cover the original cost charged by PayPal. If you, "the Customer," elects to have us use PayPal to process the refund, you will be responsible for any PayPal service charges.
  • Check - no deduction will apply.
     
• Custom Orders: Goods produced to a Customer's specifications or Goods that have been modified by the Customer's specifications or modified after initial delivery cannot be returned for credit under any conditions.

PRIVACY POLICY:

• During check-out at Lowers Industries, your email address will be added to our mailing database unless you check the "check box". You can un-subscribe at any time.
• NO ONE OUTSIDE LOWERS INDUSTRIES IS GRANTED ACCESS TO INFORMATION ABOUT YOUR PURCHASES OR YOUR ACCOUNT.

WARRANTY:

• Warranties, if any, are provided by:
  LITH-O-ROLL CORPORATION
  9521 TELSTAR AVENUE ? El Monte, California 91734
  (800) 423-4176 / (626) 579-0340 Fax (626) 579-7726
  Email: info@lithoroll.com
  Lowers Industries' only obligation and the customer's only remedy is for Lowers Industries to assist with the documentation of any warranty claim. Should LITH-O-ROLL CORPORATION certify that the product was defected and issue credit to Lowers Industries, the customer will then have the option to receive a credit, replacement or refund. Should the customer require a replacement before LITH-O-ROLL CORPORATION has completed it's possible credit determination, the replacement will be processed as a standard new order by Lowers Industries. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.

DAMAGE CLAIMS:

• All order are shipped direct to you from:
  LITH-O-ROLL CORPORATION
  9521 TELSTAR AVENUE ? El Monte, California 91734
  (800) 423-4176 / (626) 579-0340 Fax (626) 579-7726
  Email: info@lithoroll.com
  IN THE EVENT OF ANY SHIPPING DAMAGE, LOWERS INDUSTRIES WILL ASSIST IN EVERY WAY POSSIBLE TO EXPEDITE ANY DAMAGE CLAIM CAUSED BY UPS, FEDEX OR USPS DELIVERY. NO CLAIM CAN BE FINALIZED, NOR ANY REPLACEMENT OR REPLACEMENTS BE SEND AT NO ADDITIONAL CHARGE UNTIL THE RETURN OF THE DAMAGED MERCHANDISE. SHOULD THE CUSTOMER REQUIRE REPLACEMENT OR REPLACEMENTS PRIOR TO THE RETURN, REPLACEMENT OR REPLACEMENTS CAN BE ORDERED USING OUR NORMAL ORDERING PROCEDURE, AND ANY CREDIT THAT MAY BE DUE ON THE RETURNED DAMAGED MERCHANDISE WILL BE ISSUED AT THAT TIME.

LIMITED LIABILITY:

• LOWERS INDUSTRIES SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. LOWERS INDUSTRIES' LIABILITY, IN ALL CIRCUMSTANCES, SHALL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.

RETURN POLICY:

• CLICK HERE

SALES TAX:

• CALIFORNIA USA ONLY
   

  • State of California, County of Orange, Sales Tax rates will be charged to all sales billed to an address within California unless we have a valid California Resale Certificate on file. We do not collect sales tax for any other state.

  • FIRST PURCHASE: Prior to your first tax exempt purchase, we will need a a copy of your valid California resale certificate. You can;

    • fax a copy 714-891-3278

    • or email to Sales@Lith-O-Roll.com

    • Then call 1-800-965-1452 so your on-line account non-taxable information can be setup correctly.
       

• ALL OTHER STATES:

  • If your state requires payment of sales tax on internet sales, you (the customer) must report and pay any such tax. Lowers Industries will not collect, nor pay any tax from any state except for California. Any attempt by any other state to force Lowers Industries to record, collect, report and pay any such tax will result in Lowers Industries removing that state from the list of states we sell direct to.

This page was update on 05/12/2012 and supersedes all previous versions.