RETURN POLICY:
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CATALOG
ITEMS: Pages that display this symbol are covered by our UNCONDITIONAL,
NO-RISK GUARANTEE. Your satisfaction is guaranteed! If you're not happy
with any item ordered from our Business Printing Catalog at any time,
for any reason - we'll replace it or refund your money.
No Exceptions. No hassles. Ever!
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All other printed orders
cannot be returned for credit. However, products that contain manufacturing
errors or defects will be replaced at no additional charge. If after
a custom order has been delivered, should a content error exist, the
order is not subject to return or credit if the customer approved a
proof copy prior to production.
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BACKORDERS:
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Should the order be
incomplete, Lowers Industries will ship the remainder of the order
at no additional cost as soon as inventory is available.
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RETURNS:
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TO INSURE PROPER CREDIT,
ALL RETURNS MUST HAVE BEEN ISSUED A RETURN AUTHORIZATION BY OUR
OFFICE.
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ORDER ERRORS:
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An order error
is defined as the delivery of a product that does not match
the item noted on the Shopping Cart Order.
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It does not include
the delivery of the same item, but in different packaging. Example:
Delivery of 2 packages of 250 instead of 1 package of 500.
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Lowers Industries
will issue a Pick-Up at no charge to the customer for the product
to be returned.
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Should Lowers Industries
deliver a product that was not on your order, we will issue a Pick-UP
and the item(s) will be replaced, credited or refunded subject to
the return of the order at our expense.
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An order Error
is NOT when the product you ordered is the same as the product Lowers
Industries delivered but you found that it is not suitable for your
purpose,
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Products sold as "blank"
will be accepted for return within 30 days of the shipping date.
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RETURNED ITEMS:
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Packages must
be un-opened and received in re-sellable condition.
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Custom Orders:
Goods produced to a Customer's specifications or Goods that
have been modified by the Customer's specifications or modified
after initial delivery cannot be returned for credit under any
conditions.
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Returns that are
the result of customer error are subject to a restocking charge,
and shipping not refundable.
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For full terms
information,
CLICK HERE
- DEPOSIT:
Your credit card will be charged for the value of the items
being replaced and then credit will be issued based on the quantity
and condition of the products/items acutally returned.
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Computer printer and/or
copy machine feeding problems are not a warranty issue.
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Claims for defective
items are processed upon the return of the merchandise. With
the number of computer printers and copy machines, feeding problems
are not a warranty issue. After examination, if the merchandise
is found to have manufacturing defects, a full credit will be issued.
If manufacturing defects are not found, there would be two possible
options.
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If the merchandise
is not in re-sellable condition, full, or even partial credit may
not be possible. We would contact you immediately.
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Some of our web pages
have color photos of the product. The color you see on your monitor,
may not match the actual product color.
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An order acknowledgement
is automatically sent to the email address you entered when you placed
your order. PLEASE CHECK YOUR ORDER CAREFULLY! Should there be
a problem, you must call: 1-800-965-1452 immediately.
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We will ship your order as requested,
however, orders do not necessarily ship the same day that they are placed,
and are subject to inventory on hand. We do not warranty delivery time.
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Return Shipping:
- Please follow the instructions
on the Return Authorization. PLEASE NOTE: If the return is
the result of an error on our part, we will issue a pickup at no
charge. However, if the return is not the result of an error
on our part, please follow the instructions on the Return Authorization
request. We suggest that you insure the return at full value.
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WARRANTY:
For full warranty information,
CLICK HERE
- Warranties, if any, are provided
by the Manufacturer of the product. Lowers Industries' only obligation
and the customer's only remedy is for Lowers Industries to assist
with the documentation of any warranty claim. Should the customer
require a replacement, it will be invoiced at the replacements current
list price plus freight. Should the Manufacturer certify that the
product was defected and issue credit to Lowers Industries, the
customer will then have the option to receive a credit, replacement
or refund. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
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NO RETURNS WILL BE ACCEPTED
WITHOUT OUR PRIOR WRITTEN RETURN
AUTHORIZATION. To request a Return Authorization -
CALL 1-800-965-1452
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DAMAGE
CLAIMS: For full
information,
CLICK HERE
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