Full payment due at the time
of the order. NO COD'S.
CREDIT CARDS: For sales within
the United States and Canada, we accept VISA, MasterCard, Discover
and American Express credit cards. All are subject to the terms
and conditions noted in the Card Holders and Merchants agreements.
The order amount is processed the same day as the order is received.
DUE TO SECURITY CONCERNS, THE MAXIMUM AMOUNT THAT CAN BE CHARGED
BY CREDIT CARD, PER CUSTOMER, PER MONTH IS $3,000.00.
IMPORTANT: DISPUTES
FILED WITH CREDIT CARD COMPANIES BECAUSE YOU DID NOT REMEMBER
PLACING AN ORDER WITH LOWERS INDUSTRIES ARE EXPENSIVE FOR
US AND THE CREDIT CARD COMPANIES TO PROCESS. ALWAYS CONTACT
US FIRST.
PayPal: PayPal
payment processing of VISA, MasterCard, Discover, American Express,
and eCheck for amounts less than $500 US is available for the
following list of approved countries - SEE LIST -
.
With an eCheck Payment, your payment is not posted until the
check has cleared and has been noted as being received into
our PayPal Account.
For more information on setting up a PayPal account -
CLICK HERE.
CHECKS: For companies or organizations
that can not pay by Credit Card or use PayPal, selecting the
"Mail Check" option during checkout will still
allow you to enjoy any available discounts.
After completing the order, you
will receive an order copy via email. Mail your check, with
the order number written on the Personal or Business check.
Checks are accepted for sales within the United States. There
may be a delay to allow for the processing of your check for
3-5 business days.
RETURNED CHECKS ARE SUBJECT
TO A $25 SERVICE CHARGE.
ADDITIONAL FEES AND CHARGES
MAY ALSO APPLY.
Net 30
Select PayPal when checking
out on our Payment with Order
Store. THE ADVANTAGE OF NET 30 BILLING, WITH
THE PRICE DISCOUNTS OF PAYMENT WITH ORDER. SELECT
PAYPAL CREDIT AS METHOD OF PAYMENT AND FOLLOW THE ON SCREEN
INSTRUCTIONS.
Contact us at
Orders@Lowers.com so we can
provide you with shipping options. Full payment due at the time
of the order. NO COD'S.
For orders Under
$501.00: PayPal payment processing
of VISA, MasterCard, Discover, American Express, and eCheck
for amounts less than $500 US is available for the following
list of approved countries - SEE LIST -
.
With an eCheck Payment, your payment is not posted until the
check has cleared and has been noted as being received into
our PayPal Account.
For Orders Over $500.00:
Payments must be made by Bank Wire Transfer.
COUPONS & DISCOUNTS:
If available, are based on full
payment being received at the time of the order or prior to shipping.
For those coupons that require a minimum purchase, sales tax and/or
shipping can not be included in calculating minimum purchase. Not
valid on prior purchases.
BACKORDERS:
You will be notified of any backorder.
Call call 1-800-965-1452 should you wish to cancel.
RETURN REQUESTS:
Stock Product Orders:
You may request a Return Authorization
if your order was delivered within 30 days. NO RETURNS WILL
BE ACCEPTED WITHOUT OUR PRIOR WRITTEN RETURN
AUTHORIZATION. To request a Return Authorization
-
CLICK HERE.
Custom Product Orders:
Unless Lowers Industries shipped you a product other
than the one you ordered, returns are not available.
SALES TAX:
CALIFORNIA USA ONLY
State of California,
County of Orange, Sales Tax rates will be charged to all sales billed
to an address within California unless we have a valid California
Resale Certificate on file. We do not collect sales tax for any
other state.
FIRST PURCHASE:
Prior to your first tax exempt purchase, we will need a a copy of
your valid California resale certificate. You can;
Then call 1-800-965-1452
so your on-line account non-taxable information can be setup
correctly.
ALL OTHER STATES:
If your state requires
payment of sales tax on internet sales, you (the customer) must
report and pay any such tax. Lowers Industries will not collect,
nor pay any tax from any state except for California. Any attempt
by any other state to force Lowers Industries to record, collect,
report and pay any such tax will result in Lowers Industries removing
that state from the list of states we sell direct to.
CANCELLATIONS:
An order acknowledgement is automatically
sent to the email address you entered when you placed your order.
PLEASE CHECK YOUR ORDER CAREFULLY! Should there be a problem, you
must call: 1-800-965-1452 immediately.
Stock Product Orders:
You may cancel by calling 1-800-965-1452
anytime prior to shipping.
Custom Product Orders:
You must call 1-800-965-1452 the
next business day after the order was placed.
If production has already
been completed, no cancellation is available.
REFUNDS:
Any return of a purchase made more
than 30 days of the shipping date, if a return authorization is requested
and issued, can only result in a store credit.
Products sold as "blank" will be accepted
for return within 30 days of the shipping date.
Credit Cards - a 3% charge
will be deducted to cover the original cost of the credit card processing.
PayPal - a 3% change will
be deducted to cover the original cost charged by PayPal. If you,
"the Customer," elects to have us use PayPal to process the refund,
you will be responsible for any PayPal service charges.
Check - no deduction will
apply.
Custom Orders: Goods produced
to a Customer's specifications or Goods that have been modified
by the Customer's specifications or modified after initial delivery
cannot be returned for credit under any conditions.
CURRENCY:
All
funds listed are in U.S. dollars.
COUPONS:
Are valid on full payment is received
at the time of the order or prior to shipping, and unless otherwise
noted, may not be combined with any other discount or coupon. Only one
coupon per customer.
GIFT CARDS:
When available, are available only
when full payment is received at the time of the order or prior to shipping.
Should the product purchased be returned for credit, the value of the
gift card will be deducted from the credit amount.
SHIPPING:
STANDARD SHIPPING:
We will ship your order
as requested, however, orders do not necessarily ship the same day
that they are placed, and are subject to inventory on hand.
If you note in the comment section
during checkout that you need your order on a specified date, will
contact you if we view a problem, however, we do not guarantee delivery
time.
We may change the requested shipping
method at no additional charge if we can deliver your order faster
and/or safer.
BACKORDERS AND/OR PARTIAL AMOUNTS
SHIPPED:
Should an item or items on your
order be backordered, or should we ship part of the total amount
of any single item, there will not be any additional shipping charged.
FREE SHIPPING:
Free UPS Ground Shipping is available
as noted on our web sides.
SHIPPING
USING YOUR UPS OR FEDEX SHIPPER NUMBER - USA
ONLY:
When free shipping is available,
this option would only be used when your order totals is less than
$250.00.
TO SETUP;
THIS NEEDS TO BE DONE ONE TIME ONLY! - TWO OPTIONS:
Email Orders@Lowers.com
and indicate
that you want to setup your shopping cart account to use
your shipping number and not be charged freight on your
orders. We will need the email address and a password you
will be using on your orders. Once setup we will, contact
you that the account is ready to use. During the checkout
process, please use the COMMENT section to provide the Carrier
and account number you wish to use.
OR
During the checkout process, please use the COMMENT
section to provide the Carrier and account number you
wish to use and the speed you are requesting (Ground,
2nd Day Air, etc.).
We can not ship using your
account number without your written permission.
USING EITHER OPTION:
If you wish us to use you shipper number you must fax us the
authorization to do so, along with the account number to be
used on you companies letterhead or purchase order, or
CLICK HERE to fill out our "Permission to Use" form.
We can not ship using your account
number without your written permission.
Should the charge to the account
number you supplied be disputed for any reason and our Shipping
Account be charged, you do hereby authorize Lowers Industries
to charge you for the shipping at the speed you selected, plus
$25.00. If the original payment method was by Credit Card, you
do hereby authorize Lowers Industries to charge your Credit
Card. If any other payment method was selected, you will be
invoiced and you do hereby agree to pay that amount within 10
days. If payment is not received, the full amount may be subject
to our collection procedure and collection and/or court fees
will be added to the original amount. Our collection procedures
also include the reporting to the original freight carrier and
credit reporting agencies.
SHIPPING - BLIND: Should you
wish to purchase any of our products for resale, please email
Orders@Lowers.com
with the following information.
The email address you will
be using when placing an order, and a password.
Your bill-to address and contact
information."
Your FedEx or UPS account number
and the return address you want used and fax to 714-891-3278 your
written permission to use it for your orders.
Once your account has been setup,
you will be able to place an order and not have any shipping charged.
BE SURE TO NOTE IN THE COMMENTS SECTION ON EVERY ORDER THAT THIS
IS A BLIND SHIP. No paper work will be included in any of the containers
being shipped, and your invoice copy will be sent by US Mail.
SHIPPING - DAMAGE CLAIM:
Once your order has been placed into
the hands of any carrier, (UPS, FedEx, USPS) any damage claim is
between you and the carrier. However, we will be happy to help with
that claim. Please call our customer service number found at the
bottom of every web page or or
CLICK HERE to fill out
our Order Problem form.
All printed orders
cannot be returned for credit. However, products that contain
manufacturing errors or defects will be replaced at no
additional charge. If after a custom order has been delivered,
should a content error exist, the order is not subject to return
or credit if the customer approved a proof copy prior to
production.
ORDER ERRORS:
An order error
is defined as the delivery of a product that does not match
the item noted on the Shopping Cart Order.
It does not include
the delivery of the same item, but in different packaging. Example:
Delivery of 2 packages of 250 instead of 1 package of 500.
Lowers Industries
will issue a Pick-Up at no charge to the customer for the product
to be returned.
SHIPPED IN
ERROR:
Should Lowers Industries
deliver a product that was not on your order, we will issue a Pick-UP
and the item(s) will be replaced, credited or refunded subject to
the return of the order at our expense.
An order Error
is NOT when the product you ordered is the same as the product Lowers
Industries delivered but you found that it is not suitable for your
purpose.
RETURNED ITEMS:
Products sold
as "blank" will be accepted for return within 30 days of the
shipping date. Any return of a purchase made more than 30 days
of the shipping date, if a return authorization is requested
and issued, can only result in a store credit.
Packages must
be un-opened and received in re-sellable condition.
Custom Orders:
Goods produced to a Customer's specifications or Goods that
have been modified by the Customer's specifications or modified
after initial delivery cannot be returned for credit under any
conditions other that an error by Lowers Industries.
Items/products
that the customer ordered in error are subject to a restocking
charge. This charge may vary based upon the condition of the
items/products being returned. In addition, if the items/products
were originally shipped at no charge, the actual true cost of
shipping may become a part of the restocking charge.
Freight not refundable.
Computer printer
and/or copy machine feeding problems are not a warranty issue.
Claims for defective
items are processed upon the return of the merchandise. With
the number of computer printers and copy machines, feeding problems
are not a warranty issue. After examination, if the merchandise
is found to have manufacturing defects, a full credit will be
issued. If manufacturing defects are not found, there would
be two possible options.
If the merchandise
is in re-sellable condition, item number FIVE (5) will be used
to determine the credit due.
If the merchandise
is not in re-sellable condition, full, or even partial credit
may not be possible. We would contact you immediately.
Some of our web
pages have color photos of the product. The color you see on
your monitor, may not match the actual product color.
An order acknowledgement
is automatically sent to the email address you entered when
you placed your order. PLEASE CHECK YOUR ORDER CAREFULLY!
Should there be a problem, email ORDERS@LOWERS.COMimmediately.
We will ship your order as
requested, however, orders do not necessarily ship the same
day that they are placed, and are subject to inventory on hand.
We do not warranty delivery time.
Return Shipping: Please
follow the instructions on the Return Authorization. PLEASE
NOTE: If the return is the result of an error on our part,
we will issue a pickup at no charge. However, if the return
is not the result of an error on our part, please follow
the instructions on the Return Authorization request. We suggest
that you insure the return at full value.
NO RETURNS
WILL BE ACCEPTED WITHOUT OUR PRIOR WRITTEN RETURN
AUTHORIZATION. To request a Return Authorization
-
CLICK HERE.
REFUSED DELIVERIES:
If a delivery was refused do to and error by
Lowers Industries, there is no additional costs that will be
assessed.
A delivery that was refused due to damage
that occurred during the transportation, will be reported to
the carrier for replacement costs.
An order that was not damaged or wrong and
should have been accepted, the customer will be charged for the return shipping
costs to Lowers Industries facility.
A refused delivery of a custom order will
not result in a credit.
If the customer error and subsequent return of
an order to Lowers Industries then results in the customer wanting
the order reshipped back to them, the customer will be charged
for the reshipping costs back to the customer's location even
if the original shipping of the original order was shipped at
no charge.
LIABILITY / WARRANTY:
Warranties, if any, are provided by the Manufacturer
of the product. Lowers Industries' only obligation and the customer's
only remedy is for Lowers Industries to assist with the documentation
of any warranty claim. Should the customer require a replacement, it
will be invoiced at the replacements current list price plus freight.
Should the Manufacturer certify that the product was defected and issue
credit to Lowers Industries, the customer will then have the option
to receive a credit, replacement or refund.
Custom Collated Products, printing, numbering, perforating,
etc. are value added services that use papers covered by their respective
manufacturers warranty policies. Lowers Industries' guarantee is that
the value added service was processed per the customer's written order.
No other guarantee or warranty between the customer and Lowers Industries
is expressed or implied.
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED.
Lowers Industries will not reproduce any copyright image that is not ordered by the owner of the copyright.
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